Refund Policy
Refund Policy
1. Overview
At Nanasa (“we”, “our”, “us”), we strive to ensure customer satisfaction with every course purchased through our platform. This Refund Policy outlines the conditions under which refunds may be granted and the procedures for requesting them. By purchasing a course on our website, you agree to this Refund Policy.
2. Refund Eligibility
2.1 Course Content and Quality: Refunds may be issued if the course content is significantly different from what was described or promised on the course listing.
2.2 Technical Issues: If you experience technical issues that prevent you from accessing or completing the course, and our support team is unable to resolve the issue, you may be eligible for a refund.
2.3 Instructor Cancellation: If the course instructor cancels the course or fails to deliver the promised content, you are entitled to a full refund.
3. Non-Refundable Situations
3.1 Change of Mind: Refunds will not be issued for a change of mind or if you decide you no longer wish to take the course after purchase.
3.2 Partial Completion: Refunds are not available for courses that you have partially completed unless there is a valid reason covered under Section 2.
3.3 Promotional Offers: Courses purchased during promotional offers or with discount codes may not be eligible for refunds unless specified otherwise.
4. Refund Request Process
4.1 Request Timeline: Refund requests must be submitted within 07 days of the course purchase date.
4.2 Submission Process: To request a refund, please contact us with your purchase details, including the order number, course name, and reason for the refund request.
4.3 Review and Response: Our support team will review your request and respond within 3 business days. If additional information is needed, we may contact you to clarify your request.
5. Refund Approval and Issuance
5.1 Approval: If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s policies.
5.2 Partial Refunds: In certain situations, we may issue a partial refund based on the circumstances of the request and the extent of course usage.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after any changes constitutes your acceptance of the revised Refund Policy.